still at your service 24/7

Garantee quality of the services

We ensure the high availability of our customers’ ICT. We provide comprehensive and professional solution support services, for the entire lifetime of the technology.

24/7 Support and Service

Service Level Agreement (SLA)

We provide a customizable 24/7 Support and Service on the basis of a Service Level Agreement or commercial contract, if the service is included in the delivery. The SLA between our company and the customer precisely defines the conditions of the contractual relationship and the responsibilities in the provision of the specified range, volume and level of services.

The main aim of the service is to ensure the operational availability of subcomponents or the customer’s entire ICT infrastructure.

Support time flexibility

Based on the importance of the "business" application, the operational availability of the entire control systems or simply the individual components of the ICT infrastructure customers can choose any time frame and response time for the service work they need.

  • Time frame: Mon-Fri, Mon-Sun / selected number of hours or 24-hour nonstop.
  • Response time: Next Business Day, 2 to 24 hours within time frame

Guaranteed repair time - Fix Time

We offer our customers a guaranteed repair time service within the requisite time within the requisite time frame and time by which the device must be restored to full functionality.

Depending on the type of device and the distance to travel to the site we offer guaranteed repair times from 2 hours to 24 hours.

  • FIX 2/4/6/8/12/24 hours
  • FIX Next Business Day (NBD)

What the 24/7 Support and Service consists of

Hardware service

We provide post-warranty HW service, mediated warranty HW service (if the device is not supplied by our firm) for servers, data storage, LAN and SAN network elements and tape libraries from most manufacturers, including HPE, IBM, CISCO, Brocade, DELL.

Our hardware service includes a Disaster Recovery service, i.e. the contractual and configurable commissioning of the entire system after a fatal crash.

Software support

The unavailability of an application is not always caused by a HW error, but could be the result of inappropriate or incorrect configuration, or the use of incompatible drivers or SW across the infrastructure or application layer.

We therefore offer our customers support up to the operating system level, particularly for Microsoft® Windows Server®, Linux® , HP-UX® , AIX® and VSI OpenVMS®, including the virtualization environment VMware vSphere®, Microsoft Hyper-V®.

Consultation support

Consultation is a standard feature of our service support and is enshrined in the SLA. This makes the service work we offer even more comprehensive.

Consultation generally takes place via the telephone, by mail or as a conference call using TeamViewer or WebEx.

Why use our 24/7 service?

Our experts, our logistics, our spare parts warehouses

We are independent. All our work is performed by our own technical team. We use spare parts that are available in our own warehouses, as well as logistics that are fully under our control and overhead. This eliminates the problem of parts not being in stock with the manufacturer and potential delays in carrier services.

Customers only purchase the service they need

A service is not a commodity for us.

We do not define the services we offer as ready-made packs available in e-shops, the performance and content of which are often unclear; often the customer only actually needs part of the services offered in packs like these.

We take an individual approach to each need for servicing work, to suit the customer’s actual requirements.

Coverage throughout the Czech Republic and Slovakia

We provide our ICT “24/7 Support and Service” throughout the Czech Republic and Slovakia, as well as in other countries depending on the type of service required.

There are no territorial restrictions on our consultation services, remote administration, monitoring and solution support.

And what’s more

We can be integrated under a supplier of higher technological units and complete supplies in cases where there is an eventual conflict of interests in the commercial interests of individual manufacturers.

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Authorised service partner for NetApp

We are an authorised Support Services Certified (SSC) partner and we offer warranty and post-warranty services for NetApp technologies.

We are a NetApp Professional Services and Support Services certified Platinum partner

 

 

SALTO Multi-vendor Maintenance Services

We are a multi-vendor maintenance provider in the field of servers, data storage, LAN and SAN network elements, and tape libraries from most manufacturers, including HPE, IBM, CISCO, Brocade, DELL, etc.

 

News from the field of information and communication technologies, offered portfolio of products and services, presentations and events in our company.

Comprehensive and professional ICT services

  • Hardware service
  • Software support
  • Consultation support

NetApp Professional Services and Support Services Certified Partner

Once again, this year we have become the most successful Czech partner for NetApp.

We read our clients’ lips

Your partner for complex and heterogeneous IT infrastructure.

SALTO is a private Czech company which for a long time now has been successfully specialising in the provision of complex solutions and professional services in the field of information and communications technology while showing respect for its competitors.

More than 25 years on the market

In 2015 our company achieved an important milestone, celebrating a quarter of a century on the Czech market. Thank you to all our customers for their support and trust.

© 2018   S A L T O spol. s r. o.

+420 545 220 022